Frequently Asked Questions (FAQs)
PRODUCT FAQs
Q: What are Claire’s Amazeballs made of?
A: Our energy balls are made with only the highest-quality organic ingredients. Each ball is hand-rolled and packed with wholesome nuts, seeds, dried fruits, and superfoods—no additives or preservatives. We believe in keeping things simple and real, so you can enjoy a delicious, nutritious snack with every bite.
Q: How long do Claire’s Amazeballs last?
A: Our energy balls last up to 3 months. To keep them fresh for longer, store them in an airtight container.
Q: What’s your best seller?
A: Our best-seller is Apricot & Hazelnut! It’s so delicious, it tastes too good to be healthy—and it’s a favourite with kids, too!
Q: How many calories are in one ball?
A: On average, each energy ball contains around 118 kcal and 3g of protein. For a more detailed nutritional breakdown, check the individual flavour details in our shop.
Q: Why do you use dates? Aren’t they high in sugar?
A: Yes, dates are naturally high in sugar, but it’s fructose, a natural sugar that’s easier for your body to process. Dates are also rich in fibre, which slows digestion and helps prevent blood sugar spikes. When paired with protein (like whole nuts or nut butter), dates make the perfect base for our energy balls, helping to maintain steady blood sugar levels.
Q: Are your products good for breastfeeding mothers?
A: Absolutely! Our energy balls are a great snack for breastfeeding mothers. They’re made with wholesome, natural ingredients like nuts, seeds, and dates, which provide the nutrients you need to keep your energy levels up while caring for your little one. Many of our ingredients, such as oats and flaxseeds, are known as galactagogues, which are believed to support milk production. Convenient and nutrient-dense, our energy balls fit seamlessly into your busy lifestyle, providing nourishment for both you and your baby.
Q: Are they safe for people with celiac disease?
A: Yes, Claire’s Amazeballs are gluten-free and safe for people with celiac disease. We use only gluten-free ingredients, such as dates, nuts, and certified gluten-free oats, and take care to avoid any cross-contamination during production.
Q: Do all your energy balls contain nuts?
A: Yes, all of our energy balls use nuts as a base ingredient because of their many health benefits. While we’ve experimented with seed-based options, they didn’t get enough demand, so we currently stick to our nut-packed recipes for their taste and nutritional value.
Q: What are the seasonal balls and when are they available?
A: We love creating seasonal flavours! Here’s when you can expect to find them:
- Cacao Orange – October, November, December
- A Taste of Christmas – October, November, December
- Hot Cross Balls – February, March, April
- Strawberries & Cream – May, June, July
Q: Why are there 8 balls in a box?
A: We think 8 is the perfect number—one ball for each day of the week, plus an extra treat for yourself! Plus, the box is great for sharing with friends and family.
Q: Can I freeze my Claire’s Amazeballs?
A: Yes, absolutely! Many customers love to buy in bulk and freeze their energy balls. They stay just as delicious after freezing. We recommend enjoying them within 6 months for the best taste.
Q: Are your products vegan?
A: Yes, all of our energy balls are 100% vegan, made with plant-based ingredients that are good for you and better for the planet.
Q: How should I store my Claire’s Amazeballs?
A: To keep your energy balls fresh, store them in a cool, dry place. If you'd like to extend their shelf life, you can refrigerate or freeze them. They’ll stay fresh for up to two weeks if kept at room temperature.
SHIPPING FAQs
Q: Can I request a specific delivery date for my order? A: Of course! Please pop your preferred date in the 'order notes' on the shopping cart page.
Q: How long will delivery take?
A: We typically ship your order within 3-5 working days. Since we make our energy balls to order, we prioritise freshness, and sometimes, it takes a little longer to ensure top quality.
Q: Do you offer international shipping?
A: At the moment, we only offer shipping within the UK. However, if you're outside the UK, feel free to contact us, and we’ll see if we can help!
Q: Where’s My Order?
A: You can track your order through the online chat on our homepage. If the tracking information indicates that the package has been delivered, or if there have been no updates for over 24 hours past the expected delivery date, please contact us at lovelife@clairesamazeballs.com.
Q: What should I do if my parcel arrives damaged?
A: If your parcel arrives damaged, please take two photos of the damage and email them to us at lovelife@clairesamazeballs.com. This will allow us to address the issue with the carrier. Once we receive your email, we will offer to send you a replacement box or issue a refund.
GENERAL FAQs
Q: I’m a coffee shop owner. How can I stock your balls?
A: If you’re a coffee shop or business owner, visit our Wholesale page to view and order our products directly.
Q: Can I purchase Claire’s Amazeballs in stores?
A: Yes! We’re working hard to make our energy balls available in more locations. Check our Wholesale page to find out where you can find a retailer near you.
Q: How can I contact you if I have a question or concern?
A: We’d love to hear from you! You can reach us via our Contact page or email us directly at lovelife@clairesamazeballs.com. We’re always here to help!